I think this answer does help in understanding the differences for the-already-informed, those who at least have bare minimum understanding or awareness about ‘design thinking’ (or similar topics), but it is unlikely to address questions of those who are completely new to it.
In my work, as I talk to several clients in the Indian industry, I see a huge need for simplifying and demystifying these terminologies and communicating them in a much simpler, yet emphatic manner.
These are some of the typical questions I’ve been asked quite often:
- “So, you do market research?”
- “My sales team (especially in FMCG companies) are already out there in the field and are meeting customers on a day-to-day basis and observing them. How is this different from that?”
- “What do you guys finally give us (deliverables)?”
- “How can you study just 10-20 people and make conclusions about users across the entire country?”
- “Can you make this process more objective?”
- “Users don’t know what they want. There’s no point asking them.” (This one is a classic)!
Having said that, (thankfully) there are those clients who’re much more aware, open and even very excited about “alternative” ways of approaching the same old business problems. In fact, when I tell them I don’t do focus groups, some of them actually look relieved! 😉