Heavily loaded topic, of course. I decided to focus on 1 possible way of understanding users — using photo documentation techniques to uncover unmet & unarticulated needs. Walked through some examples of photo documentation based user research, using a recent informal study we conducted on the topic, ‘Car Storage Behaviour & Needs’. And, at the end, I also shared some “best practices” from my personal experience of having used this technique over the years.
The audience consisted of people from varied disciplines – Engineering, User Experience/Usability, Product Management and Business Analysts…so, decided to keep the content relevant for audiences that are completely new to user research, as well as those who have basic awareness and minimal practical experience in field techniques.
The complete presentation can be downloaded here.
Interestingly, the crowd was very enthusiastic and inquisitive. Unlike similar sessions I’ve conducted before, the audience here warmed up very quickly and were full of questions in the very first few minutes. Was quite impressed with the level of enthusiasm and “aliveness” in the group. It made the whole effort very fulfilling!
And, here’s what it looked like…